Rogers Customer Service… I Forgot How Much I Hated You

Posted by pookzilla on August 27, 2008

The problem with my iPhone pausing/unpausing songs during playback was unbearable this morning so after getting in I called Rogers customer service. After wading through their system for 5 minutes they told me to call back on a land line. After wading through 5 minutes again they put me through to someone who can’t exactly grasp the problem. This was almost certainly my fault – I am not the most articulate person on the planet, particularly on the phone. After a couple of tries she understands and goes off looking through her database. After another 5 minutes she says that I’d be better off talking to Apple. She forwards my call to them and hangs up. Problem is, Apple technical support isn’t yet open.

*sigh* c’mon guys, you must know when they’re open. Why forward me at all?

So, I’ll be calling Rogers back after 9 so if/when they forward me to Apple again I might actually be able to get somewhere.

Incidentally, the problem was so bad this morning that I couldn’t take more than 5 steps without it pausing. It even skipped tracks a couple of times. When I got in I tried swapping out my Bang and Olufsen headphones for an old pair I had in my desk. Same problem. I then tried a last-gen pair of iPod headphones that I keep for the gym and they worked a lot better. If I REALLY tried I could make it pause but I dont think it’d happen under normal circumstances. What’s more, the connection felt a lot more secure than either my B&O or desk headphones. Hopefully this is something they can correct for without having to send the device in to Apple.