I think Google has managed to send the least helpful administration email of all times. I received this in the AM
We couldn’t process a payment with your MasterCard …[removed] for $10.00 on Dec 1, 2013. Your bank or credit institution gave the following details about the decline: No reason provided by your financial institution.
We have tried to charge your account but the payment has been declined. Please go to your Control Panel to see the current status and update your account. Please contact your bank or credit institution to resolve the issue.
Learn more about credit card declines at http://www.google.com/support/
To help prevent further interruptions to your Google Services account, you can add a backup credit or debit card to your account. Learn more at http://www.google.com/support/
This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.
You can opt out of billing emails for this customer by visiting [link removed].
This link will expire 7 days after the date of this email.
This message may be confidential or privileged. If you received this email by mistake, please don’t forward it to anyone else and delete all copies and attachments.
What product is this in relation to? I have several domains hosted at Google and this doesn’t specify which it’s for. No problem, I’ll just click the direct link they provided that allows me to fix the problem… oh wait. There isn’t one. But they do link to a document for adding a backup credit card. I’ll go there and… oh. The instructions there only send me to a login page that tells me to use a different account other than the one the email was sent to. But since I don’t know what product it’s in reference to I guess that means I need to try all my domains…
If this workflow wasn’t designed by programmers I’ll buy a hat just to eat it.